Programs & Who We Serve

Our programs are welcoming communities where caring and creative staff bring forward proven models and innovative approaches that are informed and taken to the next level by the voices, choices and goals of our program participants.

At Viability, we are a community of participants, family members, employers, and neighbors where everyone is someone with inherent dignity to be honored. Here the typical boundary between “service provider” and “service receiver” is reinvented as a collaboration where our participants are the focus, but the positive impact extends beyond their outcomes. Our various program participants are full members of our community, with voices, goals, and abilities that shape the programs, and skills that help many of the programs not only run but thrive.

For example, in our employment programs, participants reach their own personal goals by learning critical job skills, inspiring others that they can also succeed – but it doesn’t end there. Working side-by-side with staff, program participants also help employers develop a more diverse workforce culture that meets their business goals. In other programs, participants and staff collaborate on everything from planning and preparing daily meals, to running the office and community outreach. At Viability, everyone is a contributor who can benefit others.

Viability offers services in the following states: Connecticut, Massachusetts, New York, Oklahoma and Rhode Island.

Click below to find a program near you

Adult Family Care (AFC) is not just about in-home assistance, but also empowerment. Some people need support to live on their own and Viability provides Adult Family Care services to give individuals that choice so that they live in the community with greater independence. Read more here.

Viability clubhouses operate with a belief in the power of “recovery through work.” Read More here.

The Community Living Program is a unique opportunity for individuals with developmental and intellectual disabilities to live and thrive in a family environment. Read more here.

Viability’s various day programs emphasize empowerment and access across three different categories of needs, but all share the unified goal of increasing social skills and steps toward greater independence and personal growth. Read more here.

The Viability DHILS (Deaf and Hard of Hearing Independent Living Services) Program is a peer-to-peer service that seeks to empower deaf and hard of hearing people with skills to obtain information, develop goals, and move their life in the direction of their choice. Read more here.

Competitive Employment Services are offered in collaboration with several funding sources throughout the states where we provide services. Read more here

Viability’s Pre-Employment Transition Service (Pre-ETS) programs are designed to support the transition from school into adult life. Read more here.

Working and growing

Competitive Employment Services are offered in collaboration with several funding sources throughout the states where we provide services. Viability provides comprehensive training and job support services that enable  job seekers to secure and retain work on their path to economic stability and career growth.

We meet individuals where they are on their career path and help identify and reach employment milestones. With a network of 620+ employer partners, we successfully match local workforce demands with our clients’ professional goals. 

Employment services include:

  • Career interests and goal setting
  • Job targeted education and skills training
  • Résumé writing workshops
  • Interview skill building
  • Career Counseling and ongoing support

To help you to be successful in your career path, Viability incorporates additional supports for other areas of your life. CIES takes a holistic approach by addressing:

  • Family stability
  • Well-being
  • Financial management
  • Education and training
  • Communication in the workplace
  • Health and nutrition
  • Self-advocacy
  • Technology and resource support
  • English as a Second Language (ESL) resources

We’re here to help. 

 
LOCATIONS
CONNECTICUT
BLOOMFIELD, CT
  • Connecticut Employment
    Serving the Greater Hartford area
    50 Griffin Road South, Second Floor
    Bloomfield, CT 06002
    (860) 683-2178
    Fax: (860) 683-2497
    EmploymentandtrainingCT@viability.org
  • The Treehouse
    Serving the Greater Hartford area
    50 Griffin Road South, First Floor
    Bloomfield, CT 06002
    (860) 688-7918
    Fax: (860) 688-5599
    treehouse@viability.org
GALES FERRY, CT
  • Serving Southeastern Connecticut
    1649 Route 12, PO box 356
    Gales Ferry, CT 06009
    (860) 464-7221
    Fax: (860) 464-7223
    EmploymentandtrainingCT@viability.org
 
MASSACHUSETTS
GLOUCESTER, MA
  • Gloucester Office
    11-15 Parker Street Suite 205
    Gloucester, MA 01930
    (978) 879-4246
    Fax: (978) 281-8510
    gloucester@viability.org
GREENFIELD, MA
  • Serving Franklin County
    60 Wells Street, Suite 1
    Greenfield, MA 01301
    (413) 774-2351
    Fax: (413) 774-9468
HAVERHILL, MA
  • Haverhill Office
    143 Essex Street, Suite 200
    Haverhill, MA 01832
    (978) 545-7117
    Fax: (978) 891-3913
    haverhill@viability.org
HOLYOKE, MA
  • Holyoke Employment and Training
    Serving the greater Holyoke, Springfield, Northampton, Greenfield, Pittsfield and North Adams areas.
    302 High Street, Fourth Floor
    Holyoke, MA 01040
    (413) 536-4200
    Fax: (413) 493-3969
    employmentandtrainingHOL@viability.org
MEDFORD, MA
  • Medford Office
    Serving the Greater Medford Area
    215 Salem Street, Suite A
    Medford, MA 02155
    (617) 666-0990
    Fax: (617) 666-5732
    medford@viability.org
PLYMOUTH, MA
  • Plymouth Office
    Serving the Greater Plymouth Area
    345 Court Street, Suite 2
    Plymouth, MA 02360
    (508) 927-4640
    Fax: (508) 591-7525
    plymouth@viability.org
SALEM, MA
  • Salem Office
    Serving Greater the Salem Area
    39 Norman Street, Suite 302
    Salem, MA 01970
    (978) 745-7117
    Fax: (978) 741-1930
    salem@viability.org
SPRINGFIELD, MA
  • Springfield Career Services
    Serving the Greater Springfield Area, Greater Holyoke Area
    979 Dickinson Street, 1st Floor Rear
    Springfield, MA 01108
    (413) 746-6801
    Fax: (413) 746-6805
  • Mom’s Program
    Serving the Greater Springfield and Holyoke areas
    979 Dickinson Street, Basement Rear
    Springfield, MA 01108
    (413) 561-7413
    Fax: (413) 493-3969
    moms@viability.org
WAKEFIELD, MA
  • Wakefield Office
    27 Water Street, Suite 107
    Wakefield, MA 01880
    (978) 745-7117
    Fax: (413) 755-5743
    wakefield@viability.org
WEST SPRINGFIELD, MA
  • Employment, Training & Support (ETS)
    Serving the Greater Springfield and Holyoke areas
    123 Interstate Drive, Front of building
    West Springfield, MA 01089
    (413) 278-2625
    Fax: (413) 746-3370
WORCESTER, MA
  • Worcester Office
    Serving the Greater Worcester area
    65 James Street, Suite 10
    Worcester, MA 01603
    (508) 755-5387
    Fax: (508) 755-5743
    worcester@viability.org
 
NEW YORK
RONKONKOMA, NY
  • Ronkonkoma Office
    Serving Center and Eastern Long Island
    3281 Veterans Mem, Suite E-11
    Ronkonkoma, NY 11779
    (631) 952-9529
    Fax: (631) 952-4720
    ronkonkoma@viability.org
 
OKLAHOMA
ENID, OK
  • Enid Office
    Serving the Greater Enid area
    301 J South 30th Street
    Enid, OK 73701
    (580) 234-5875
    enid@viability.org
OKLAHOMA CITY, OK
  • Oklahoma City Office
    Serving the Greater Oklahoma City area
    2000 Classen Blvd., Suite A130 & A 140
    Oklahoma City, OK 73106
    (405) 768-2018
    okcity@viability.org
 
RHODE ISLAND
PAWTUCKET, RI
  • Pawtucket Office
    Serving the Greater Pawtucket area
    1070 Main Street, Suite 2
    Pawtucket, RI 02860
    (401) 305-4677
    Fax: (860) 683-2497
    pawtucket@viability.org

In Viability’s Job Training & Placement Program (JTPP), participants benefit from a nine-week onsite training at the host employer and successful trainees are eligible for hire by the host employer. This program has received multiple best practice awards and national recognition, while also meeting the demands of major companies like Advance Auto Distribution Center-Enfield, Walgreens, Travelers, and Mohegan Sun.

JTPPs are specialized for individuals with disabilities, including those with autism and for those who are deaf or hard of hearing. Plus, trainees receive wages during their training and after they are hired follow-along supports are provided as needed.

We’re here to help. 

Viability clubhouses operate with a belief in the power of “recovery through work.” Members benefit from:

  • Vibrant work-ordered days where members and staff collaborate in the operation of the clubhouse
  • An employment program that offers three tiers of job placement and support
  • A social component that helps connect members with each other and create larger community connections and meaningful relationships

Membership is voluntary and services are designed to meet each individual’s needs. Viability clubhouses are accredited by Clubhouse International and guarantee a right to:

  • A place to come
  • Meaningful work
  • Meaningful relationships
  • A place to return

Learn more about each of our five individual clubhouses.

 

We’re here to help. 

Viability’s Pre-Employment Transition Service (Pre-ETS) programs are designed to support the transition from school into adult life. Career readiness services equip students living with a disability ages 14-22 with an introduction to work that informs their future vocational choices, develops positive work habits, and emphasizes workplace wellness.

Our innovative classroom delivery method has been implemented by Springfield Technical Community College (Springfield, Massachusetts); Tech Foundry IT training program (Springfield, Massachusetts); Western New England University (Springfield, Massachusetts); Viability clubhouses service, and more! Funded by the Massachusetts Rehabilitation Commission, Pre-ETS provides vocational exploration, hard and soft skills, and competitive, integrated vocational experiences. Locations are across Massachusetts, Connecticut, New York and Rhode Island.

Our Pre-ETS programs cover everything from workplace expectations and how to prepare for them, to getting the job and how to be successful.

We’re here to help.

 
LOCATIONS
MASSACHUSETTS
PRE-ETS GLOUCESTER
  • 3 Heritage Way, Suite 5
    Gloucester, MA 01930
    (978) 281-888
PRE-ETS HOLYOKE
  • 287 High St.
    Holyoke, MA 01040
    (413) 461-0448
PRE-ETS WORCESTER
  • 65 James St., Suite 10
    Worchester, MA 01603
    (508) 755-5387

 

NEW YORK
PRE-ETS NEW YORK
  • 3281 Veterans Memorial Highway, Suite E-11
    Ronkonkoma, NY 11779
    (631) 887-3641

 

RHODE ISLAND
PRE-ETS RHODE ISLAND
  • 1070 Main St. SUITE 2
    Pawtucket RI 02860
    (401) 305-4677

Project (VR)² is a virtual reality pilot program dedicated to enhancing access to employment for all, and inclusion, and empowerment for people with disabilities and other disadvantages. Project (VR)² is where vocational rehabilitation meets virtual reality (VR). This first-of-its-kind project, deployed in the midst of COVID-19, will help people who are chronically under-served and marginalized build the vital skills required to advance their ability to gain and maintain employment.  (VR)² makes it possible for individuals to acquire essential interactive soft skills that make or break job success – communication, interviewing, adapting and problem-solving – in a controlled, safe, and self-reflective virtual work environment. Partners of the virtual collaborative include Link To VR, BodySwaps, CleanBox, and the Massachusetts Rehabilitation Commission (MRC).

We’re here to help. 

Connecting and thriving

Adult Family Care (AFC) is not just about in-home assistance, but also empowerment. Some people need support to live on their own and Viability provides Adult Family Care services to give individuals that choice so that they live in the community with greater independenceWe emphasize a person-centered approach for elderly individuals and people with disabilities who need companionship, a safe environment with their own private space, behavioral health support and daily care. With AFC, limitations and isolation are replaced by respect, friendships and community connection.

Participants choose their primary caregivers from family, friends, or caring community members. Viability’s support also extends to the caregiver providing them with training, case management, nursing oversight, and financial compensation.

We’re here to help. 

 
LOCATIONS
MASSACHUSETTS
GLOUCESTER, MA
  • 3 Heritage Way, Suite 5
    Gloucester, MA 01930
    (978) 281-8889
    Fax: (978) 281.8510
    gloucester@viability.org
HOLYOKE, MA
  • 302 High Street, 4th Floor
    Holyoke, MA 01040
    (413) 536-4880
    Fax: (413) 493-3969
PITTSFIELD, MA
  • Serving the greater Pittsfield area.
    34 Depot St, Suite 301
    Pittsfield, MA 01201
    (413) 499-1248
    Fax: (413) 499-7545

     

  • 2 South Street, Suite 290
    Pittsfield, MA 01201
    (413) 499-1248
    Fax: (413) 499-7545
SPRINGFIELD, MA
  • 979 Dickinson Street, 2nd Floor
    Springfield, MA 01108
    (413) 733-1240
    Fax: (413) 739-3677
    TTY: (413) 733-1240
    springfieldcommunity@viability.org
WORCESTER, MA
  • 65 James Street, Suite 10
    Worcester, MA 01603
    (508) 755-5387
    Fax: (508) 755-5743
    worcester@viability.org

Viability’s various day programs emphasize empowerment and access across three different categories of needs, but all share the unified goal of increasing social skills and steps toward greater independence and personal growth.  

 

COMMUNITY BASED DAY SERVICES

Viability’s community based day services provide participants with support and opportunities to be involved in  a range of community activities ranging from volunteering, recreational and wellness activities to community trips. Participants develop peer friendships while building employment skills, self-sufficiency, and social skills. The primary goal of these services is to provide a clearly defined path to employment through a variety of work-related activities and experiences.

 
DAY HABILITATION

Viability’s day habilitation programs provide people with disabilities goal oriented, structured and active programs aimed toward increasing levels of functioning and self-confidence. ​Participants have access to a variety of specialized social activities including culinary arts, outdoor recreation, wellness and fitness, arts and crafts, sensory, fine and gross motor skills, as well as computer and technology skills. The program assists members in securing a variety of services in skill development in the areas of activities of daily living, communication, integrated experiences, interpersonal development, and occupational development. Our day habilitation programs are certified and approved by the Massachusetts Division of Medical Assistance (DMA).

LOCATIONS
MASSACHUSETTS

Olympus
Serving the Greater Springfield and Holyoke areas
123 Interstate Drive, Rear of building
West Springfield, MA 01089
(413) 278-2625
Fax: (413) 746-3370

Pyramid
60 Brookdale Drive, Rear of Building
Springfield, MA 01104
(413) 736-6591
Fax: (413) 746-0280

 
HEAD INJURY RECREATION PROGRAM

Participants in this program benefit from meeting and socializing with new acquaintances and becoming educated on how to access recreation activities in their area. ​In this program, individuals ages 18 years and older who have experienced a traumatic brain injury are part of a shared community where they can come together and connect through recreation and social activities in their communities.

We’re here to help. 

 
LOCATIONS
MASSACHUSETTS
GREENFIELD, MA
  • Serving Franklin County
    60 Wells Street, Suite 1
    Greenfield, MA 01301
    (413) 774-2351
    Fax: (413) 774-9468
SPRINGFIELD, MA (PYRAMID)
  • 60 Brookdale Drive
    Springfield, MA 01104
    (413) 736-6591
    Fax: (413) 746-0280

  • Serving the Greater Springfield Area, Greater Holyoke Area
    979 Dickinson Street, 1st Floor Rear
    Springfield, MA 01108
    (413) 746-6801
    Fax: (413) 746-6805
WEST SPRINGFIELD, MA
  • Serving the Greater Springfield and Holyoke areas
    123 Interstate Drive, Front of building
    West Springfield, MA 01089
    (413) 278-2625
    Fax: (413) 746-3370
 
NEW YORK
RONKONKOMA, NY
  • 3281 Veterans Memorial Highway, Suite E-11
    Ronkonkoma, NY 11779
    (631) 952-9529
    Fax: (631) 952-4720
    ronkonkoma@viability.org

The Viability DHILS (Deaf and Hard of Hearing Independent Living Services) Program is a peer-to-peer service that seeks to empower deaf and hard of hearing people with skills to obtain information, develop goals, and move their life in the direction of their choice. The program’s staff are all professionals that are Deaf, late-deafened, or hard of hearing who provide the following support:

  • Peer mentoring
  • Self-advocacy training
  • Training on a wide range of independent living skills topics such as the use of technology including assistive technology, communication skills, financial literacy, Wellness, Public benefits, transportation, housing, and so much more
  •  Recreational and socialization opportunities
  • Access, education, and training of assistive communication equipment
  • Information and referral to additional community services
  • Information and supports in the centered-on family, education, and employment

Viability accepts referrals from other agencies and individuals may self-refer by contacting our offices. To qualify, individuals must:

  • Be 18 years or older,
  • Identify as deaf or hard of hearing,
  • Reside in the Western Massachusetts or Berkshire region,

and must not qualify for other state agency funding such as Massachusetts Department of Mental Health (DMH) or Massachusetts Developmental Services (DDS). 

The Viability DHILS is funded by the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) and serves all communities in Hamden, Hampshire, Franklin, and Berkshire counties.

We’re here to help. 

 
LOCATIONS
MASSACHUSETTS
DHILS BERKSHIRE
  • 34 Depot St., Suite 301
    Pittsfield, MA 01201
    (413) 347-4050 VP
    (413) 536-4880 VOICE
    dhils@viability.org
DHILS WESTERN MASS
  • 302 High St. 4th Floor
    Holyoke, MA 01040
    (413) 650-5365 VP
    (413) 536-4880 VOICE
    dhils@viability.org

The Community Living Program is a unique opportunity for individuals with developmental and intellectual disabilities to live and thrive in a family environment. The individual is included, and their opinions valued, across regular day-to-day decision making, ensuring that they feel welcome and respected as members of the household. Individuals are also encouraged to participate in hobbies and recreation, spiritual/religious affiliations of their choice, and to develop friendships. ​

At Viability, we understand the difference between a house and a home. While we ensure a potential match is safe and clean, we equally hold to high priorities of ensuring the home provider is caring, supportive, respectful, and eager to include the incoming individuals in all aspects of their home life. This is the cornerstone of the Community Living Program.

We’re here to help. 

 
LOCATIONS
CONNECTICUT

BLOOMFIELD, CT

  • Serving the greater Hartford area.
    50 Griffin Road South, Second Floor
    Bloomfield, CT 06002
    (860) 282-8349
    Fax: (860) 282-8352
    communitylivingCT@viability.org

  • The Treehouse
    Serving the Greater Hartford area
    50 Griffin Road South, First Floor
    Bloomfield, CT 06002
    (860) 688-7918
    Fax: (860) 688-5599
    treehouse@viabilioty.org
GALES FERRY, CT
  • Serving Southeastern Connecticut
    1649 Route 12, PO box 356
    Gales Ferry, CT 06009
    (860) 464-7221
    Fax: (860) 464-7223
 
MASSACHUSETTS
GLOUCESTER, MA
  • Gloucester Office
    11-15 Parker Street, Suite 205
    Gloucester, MA 01930
    (978) 879-4246
    Fax: (978) 281-8510
    gloucester@viability.org
HAVERHILL, MA
  • Haverhill Office
    143 Essex Street, Suite 200
    Haverhill, MA 01832
    (978) 545-7117
    Fax: (978) 891-3913
    haverhill@viability.org
HOLYOKE, MA
  • Holyoke Community Living
    Serving the greater Holyoke and Pittsfield areas.
    302 High Street, Fourth Floor
    Holyoke, MA 01040
    (413) 536-4880
    Fax: (413) 493-3969
MEDFORD, MA
  • Medford Office
    Serving the Greater Medford Area
    215 Salem Street, Suite A
    Medford, MA 02155
    (617) 666-0990
    Fax: (617) 666-5732
    medford@viability.org
PITTSFIELD, MA
  • Pittsfield Office
    Serving the greater Pittsfield area.
    34 Depot St, Suite 301
    Pittsfield, MA 01201
    (413) 499-1248
    Fax: (413) 499-7545

  • Wendell House
    193 Wendell Avenue
    Pittsfield, MA 01201
    (413) 443-5646
    Fax: (413) 499-7545

  • West Housatonic St House
    85 West Housatonic St
    Pittsfield, MA 01201
    (413) 499-0400
    Fax: (413) 499-7545
PLYMOUTH, MA
  • Plymouth Office
    Serving the Greater Plymouth Area
    345 Court Street, Suite 2
    Plymouth, MA 02360
    (508) 927-4640
    Fax: (508) 591-7525
    plymouth@viability.org
SALEM, MA
  • Salem Office
    Serving Greater the Salem Area
    39 Norman Street, Suite 302
    Salem, MA 01970
    (978) 745-7117
    Fax: (978) 741-1930
    salem@viability.org
SPRINGFIELD, MA
  • Serving the Greater Springfield Area
    979 Dickinson St, 2nd Floor Rear
    Springfield, MA 01108

    (413) 733-1240
    Fax: (413) 739-3677
    springfieldcommunity@viability.org
WAKEFIELD, MA
  • Wakefield Office
    27 Water Street, Suite 107
    Wakefield, MA 01880
    (978) 745-7117
    Fax: (413) 755-5743
    wakefield@viability.org
WORCESTER, MA
  • Worcester Office
    Serving the Greater Worcester area
    65 James Street, Suite 10
    Worcester, MA 01603
    (508) 755-5387
    Fax: (508) 755-5743
    worcester@viability.org
 
NEW YORK
RONKONKOMA, NY
  • Ronkonkoma Office
    Serving Center and Eastern Long Island
    3281 Veterans Mem, Suite E-11
    Ronkonkoma, NY 11779
    (631) 952-9529
    Fax: (631) 952-4720
    ronkonkoma@viability.org

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